Lapland Accessibility

The nature of our event requires all bookings to consist of (at least) one adult and one child per booking.

We understand some of our child & adult guests have additional needs, and in instances where the parent/guardian (or for adults, a close family member) is also their Personal Assistant, we offer PA concession tickets. These tickets are sold at a 50% discounted rate and are available on all tours across the experience. Guests are invited to select a PA concession ticket during the booking process.

All PA tickets are subject to receipt of individual supporting evidence and approval and must be arranged prior to your visit; it is not possible to apply for any PA ticket discounts on the day.

To ensure as many families as possible can benefit from a PA concession ticket, guests are limited to one PA concession ticket per booking.

No, this is not necessary. During the booking process please selected one PA concession ticket, this is a valid adult ticket for your Personal Assistant.

Please select one PA concession ticket and then the required amount of child tickets. Your selected PA ticket (once evidence of eligibility is received), is a valid adult ticket on your booking.

Once you have placed your booking you will receive a separate email asking for your evidence of eligibility to be uploaded. Once we have received this evidence, your PA concession ticket will be approved.

We currently accept the following eligibility evidence:

– Letter/notice of entitlement for DLA, PIP, AA, or Carer’s Allowance
– Blue parking badge or Disabled Freedom Pass
– DID Card or Access Card

Please note failure to provide evidence will result in the PA concession ticket being removed from the booking.

All PA concession tickets must be booked and approved prior to your visit, including our Superstar Day.  If you arrive on the day of your visit without a PA ticket, your Personal Assistant will be refused entry.

STEP 1:  Once you are ready to make a booking, you will be asked to select the type of tickets you require for each group member.

STEP 2: Please select a Personal Assistant concession ticket for the adult on your booking who is attending as the Personal Assistant.

STEP 3: Once you have made your booking, you will be contacted to upload your PA concession ticket evidence.

STEP 4:  When your evidence has been received, your PA ticket will be approved.

STEP 5:  Contact us if you need any assistance relating to your PA ticket.

Superstar Day is a specifically adapted show, tailored for those with additional needs. We are proud to be the first company in the UK to designate a specific adapted day to allow greater flexibility and support for those with additional needs.

Superstar Day differs from a standard day; the day is subsidised by LaplandUK, and all tours operate at a significantly reduced capacity. Tours are, therefore, quieter with improved accessibility and offer the additional support of medics and BSL signers, if required.

For guests who are hard of hearing and would like to request BSL signers, once your booking is made, please email enquiries@laplanduk.co.uk with the booking reference and your tour time. For our wheelchair users, we remove furniture from several of the sets to allow greater access.

Our Superstar Day is very popular, and places are secured on a first-come, first-served basis.

Please note, although our Superstar Day is our only reduced capacity day, we would also recommend our 8am and 8:30am standard tours for booking groups that are looking for a quieter tour and reduced capacities.

As the first tours of the day, your tour group are amongst the first to reach the Elven Village, therefore, the time spent here, will be quieter than if you attended at a later tour time. Your tour group will also be the first to visit Father Christmas’ woodland home, meaning less families will be in Compass’ lobby, prior to your visit to Father Christmas!

BSL INTERPRETERS

BSL Interpreters are available on our Superstar Day tours (please advise us by email if BSL services are required once your Superstar Day booking has been made).

If you are visiting on a different day, please contact our online Elf Help Team who will be happy to advise on what arrangements can be made for you.

Although our Superstar Day is our only reduced capacity day, you will find that our 8am and 8:30am tours are more suitable for booking groups that require a quieter tour time with reduced capacity.

As the first tours of the day, your tour group are amongst the first to reach the Elven Village, meaning that these 90 minutes spent here, will be quieter than if you attended at a later tour time. Your tour group will also be the first to visit Father Christmas’ woodland home, meaning less families will be in Compass’ lobby, prior to your visit to Father Christmas!

Lapland is predominantly outdoors in a natural forest environment, which means that floors can be muddy, soft and uneven. There are some steep sections to navigate.

The experience is located in Whitmoor Forest, part of the Crown Estate. As a result, we are unable to install any hard permanent pathways. The indoor lands of Lapland are on a flat surface and there is step-free access throughout.

Some lands, including the Elven Village, have wood chip floor covering, which can make moving around in a wheelchair challenging, especially with small casters. There is a specific pathway for wheelchair users to enter The Elven Village and to use the ice-skating facilities.

If possible, we recommend you bring a wheelchair with off-road tyres, that are suitable for outdoor terrain and environment. Attachments such as manual or electric front wheel, or electric rear wheel, will assist with geographical features. Please note this terrain can make heavy powered wheelchairs particularly unstable and we do not recommend their use.

We welcome assistance dogs in Lapland!

If you are planning on bringing a guide dog, please do let us know beforehand so we can update your booking accordingly. We are unable to accommodate assistance dogs in training, and therefore ask that the relevant training certificates are provided.

We ask that all guests always remain in control of their assistance dog, keeping them on a lead or in a harness. Please note that Lapland Folk are not able to look after your assistance dog at any point in the Experience.

We do not sell food for guide dogs; please ensure that you bring food, and a bowl so your assistance animal can drink regularly throughout the day.

Due to the nature of the activity, assistance dogs are not permitted on Father Christmas’ Frozen Pond. If you wish to go ice skating, they must be left with a member of your party.

Please kindly note that there will be real reindeer at the top of the Elven trail.

All parking in Lapland is free of charge and we offer a limited number of designated parking spaces for guests with accessibility requirements. These spaces are conveniently located next to the entrance of Lapland and are managed on a first-come, first-served basis.

Should you wish to use one of these spaces, subject to availability, please show your Blue Badge on arrival at the car park entrance.

Please be aware that you will exit Lapland in a different location to where you entered. The designated accessible parking spaces are a short distance from the exit. After your visit, should you wish to bring your vehicle closer to the exit to help with accessibility requirements, please speak to one of our parking attendants who will be happy to help.

We have three accessible toilets fitted with a hoist and changing bed. They are located at Woodland Check-In (entrance), The Elven Village, and Departures. These are clearly signposted.

Each accessible toilet requires use of a RADAR key. If you do not have access to a RADAR key, please speak to any Lapland Folk who will be happy to assist.

We do recognise hidden disabilities. Any visitor with a hidden disability can collect a complimentary Lapland Lanyard during their visit. These act as a discreet sign to staff that an individual may need additional assistance or support.

Lanyards can be collected upon arrival at Check-In – please ask one of the Check-In Elves, who will be happy to assist. We also recognise Sunflower Lanyards as a discreet sign of a hidden disability.